Privacy Policy
At Customized Home Goods, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, make a purchase, subscribe to our newsletter, or communicate with us.
By using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Personalization requests
Photographs, logos, artwork, or custom content submitted for personalization
Messages sent through our contact forms
We may also automatically collect certain information about your visit, including:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources
How We Use Your Information
We use your information to:
Process and fulfill orders
Personalize products according to your specifications
Communicate regarding your orders
Send shipping confirmations and tracking information
Respond to customer service inquiries
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Send newsletters, promotions, and updates (only if you have subscribed)
Newsletter & Marketing Communications
If you subscribe to our newsletter, you may receive occasional emails featuring:
New product announcements
Seasonal gift ideas
Home décor inspiration
Promotions and special offers
Company updates
We respect your inbox and typically send only 1–2 emails per month.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Payment Information
We do not store or have direct access to your complete credit card information.
Payments are processed securely through trusted third-party payment processors that maintain industry-standard security practices.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance your shopping experience
Most web browsers allow you to manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While no internet transmission can be guaranteed 100% secure, we take every reasonable precaution to safeguard your information.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only when necessary to:
Process payments
Fulfill and ship orders
Provide customer support
Comply with legal obligations
Protect our rights and business interests
Service providers who assist us are required to maintain appropriate safeguards for your information.
Customer Submitted Content
If you provide photographs, artwork, logos, designs, or other content for customization purposes, we will use that content solely for creating your requested products and fulfilling your order.
By submitting content, you represent that you own the rights to the content or have permission to use it.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
Your Rights
Depending on your location, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing communications
To make a request regarding your personal information, please contact us using the information below.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page along with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
We appreciate your trust and thank you for supporting our small family-owned business.