Our Customer Guarantee & Return Policy

At CustomizedHomeGoods.com, we stand behind the quality and craftsmanship of every handcrafted and personalized product we make.

Returns

We accept returns within 10 days after delivery.

All returned items must be unused.

Returns are accepted by mail. A prepaid return shipping label will be included with the return instructions/package.

There is no restocking fee ($0).

Exchanges

We accept exchanges within 10 days after delivery.

Items must be new and unused to qualify for an exchange.

Refunds

Once an approved return is received, refunds will be processed within 5 days.

Please note that the time it takes for the refund to appear in your account depends on your bank or credit card provider and may take additional time after the refund has been processed.

Personalized & Custom Products

If your personalized product is defective, damaged during shipping, or contains an error made by us, please contact us within 10 days after delivery so we can make it right.

Damaged or Incorrect Items

If your order arrives damaged during shipping or contains an error made by us, please contact us within 10 days after delivery.

For return items, we will provide a prepaid return shipping label and work with you to resolve the issue.

Questions or Concerns

If you have any questions or concerns about your order or our return policy, please contact us. We are always happy to help.